Shipping & Delivery Policy

Vihikel Digital Hub is an online marketing platform and marketplace that connects consumers with companies offering a diverse range of vehicle-related products and services. From tires and batteries to accessories and more, we cater to cars, motorcycles, bicycles, trucks, and other vehicles, making it easy to find trusted sellers and quality products all in one place.

No, Vihikel does not sell products directly. Instead, we facilitate the sale of products and services on our platform on behalf of trusted companies. While customers place orders through our platform, the respective companies handle shipping, and payments are processed directly by the sellers. Vihikel acts as a digital hub to connect buyers with reliable vehicle-related businesses.

To create an account, click on the "Sign Up" button on our homepage. Fill out the required information, including your email address and password, and follow the prompts to complete your registration.

We accept various payment methods, including credit/debit cards, PayPal and other secure online payment options. The available payment methods will be displayed at checkout.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also log in to your account and view your order status under "My Orders."

Each item has its own return policy, which is determined by the merchant or service provider. Please refer to the product description for specific return guidelines. Generally, you must initiate the return process within a specified time frame after receiving your order.

We recommend that consumers perform due diligence before purchasing by reviewing product descriptions, checking customer reviews, and verifying seller ratings on the platform.

If the product received is not as described, please contact the seller directly to initiate a return or exchange. Refunds will be processed after the returned product is received and verified.

You can reach our customer support team by emailing support@vihikel.com or dropping a message through our chat box. We strive to respond to all inquiries from 9AM - 5PM UTC (GMT) +4 hours

Shipping fees vary depending on the merchant and the delivery method selected. You can view the shipping costs for each product during the checkout process.

If you receive a damaged or incorrect item, please contact the merchant directly using the information provided in your order confirmation email. They will guide you through the resolution process.

Shipping availability and fees for international orders depend on the individual merchants. Please check the product description for shipping options to your location.

Once an order is placed, changes or cancellations may not be possible due to processing. Please contact customer support as soon as possible, and we will do our best to assist you.

You can leave a review for a product or service by navigating to the product page on Vihikel and submitting your feedback. Honest reviews help other consumers make informed decisions.

While Vihikel acts as a marketing platform, we encourage buyers to communicate directly with sellers for order-related issues. However, we are here to assist with any platform-related queries.

We collaborate with reputable companies and encourage customers to leave reviews and feedback for each seller. Consumers are advised to review seller ratings and product reviews before making a purchase.

Yes, we welcome sellers! If you have a business that is eligible to operate in the marketplace, simply sign up through our Seller Registration page. Fill out the required information, and our team will review your application. Once approved, you can start listing your products and reaching a broader audience on Vihikel.com.