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Frequently Asked Questions
What is Vihikel.com
What is Vihikel.com
Vihikel.com is an online marketplace that connects customers with a wide range of products related to vehicles, including auto accessories, spare parts, and services. Our platform provides an easy and convenient way to browse and purchase everything you need to enhance and maintain your vehicle.
How can I create an account
How can I create an account
To create an account, click on the "Sign Up" button on our homepage. Fill out the required information, including your email address and password, and follow the prompts to complete your registration.
What payment methods do you accept
What payment methods do you accept
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. The available payment methods will be displayed at checkout.
How do I track my order
How do I track my order
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also log in to your account and view your order status under "My Orders."
What is your return policy
What is your return policy
Each item has its own return policy, which is determined by the merchant or service provider. Please refer to the product description for specific return guidelines. Generally, you must initiate the return process within a specified time frame after receiving your order.
How can I contact customer support
How can I contact customer support
You can reach our customer support team by emailing support@vihikel.com or dropping a message through our chat box. We strive to respond to all inquiries from 9AM - 5PM UTC (GMT) +4 hours
Are there any shipping fees
Are there any shipping fees
Shipping fees vary depending on the merchant and the delivery method selected. You can view the shipping costs for each product during the checkout process.
What should I do if I receive a damaged or incorrect item
What should I do if I receive a damaged or incorrect item
If you receive a damaged or incorrect item, please contact the merchant directly using the information provided in your order confirmation email. They will guide you through the resolution process.
Do you offer international shipping
Do you offer international shipping
Shipping availability and fees for international orders depend on the individual merchants. Please check the product description for shipping options to your location.
Can I change or cancel my order after it's been placed
Can I change or cancel my order after it's been placed
Once an order is placed, changes or cancellations may not be possible due to processing. Please contact customer support as soon as possible, and we will do our best to assist you.
What if I want to become a seller
What if I want to become a seller
Yes, we welcome sellers! If you have a business that is eligible to operate in the marketplace, simply sign up through our Seller Registration page. Fill out the required information, and our team will review your application. Once approved, you can start listing your products and reaching a broader audience on Vihikel.com.