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Return & Refund Policy

At Vihikel.com, we strive to provide a transparent and smooth shopping experience. However, each item listed on our platform has its own return and refund policy, which is determined by the merchant, brand manufacturer, or service provider.

1. Item-Specific Return and Refund Policies

  • The return and refund terms for each product may vary based on the merchant or manufacturer. These terms will be clearly outlined in the product description. Please ensure that you carefully read and understand the return and refund policy for the specific item before completing your purchase.
  • Some items may not be eligible for returns or refunds due to their nature, such as perishable goods, personalized items, or final sale products.

2. How to Initiate a Return or Refund

  • To request a return or refund, you must follow the instructions provided in the product’s specific policy.
  • Typically, you will need to:
    • Contact the merchant or manufacturer directly using the contact details provided.
    • Provide relevant order details, such as your order number, date of purchase, and reason for return.
    • Return the item in its original condition and packaging (if required) within the time frame stated in the product policy.

3. Refund Processing

  • Refunds will be processed based on the return policy of the individual merchant or manufacturer.
  • Depending on the payment method used and the merchant’s policy, refunds may take up to 14 business days to be processed.
  • Any shipping or restocking fees may apply, as outlined in the specific return policy.

4. Exchanges

  • Exchange policies vary by product and seller. Please review the product description to determine if exchanges are available.

5. Contact Information

If you have any questions about the return and refund process, or if you need assistance with a specific order, please contact the merchant or brand directly as indicated in the product description. For general inquiries, you can also reach us at support@vihikel.com.

By purchasing from Vihikel.com, you agree to the terms outlined in this Return and Refund Policy.

Thank you for shopping with Vihikel.com!

Frequently Asked Questions

What or who is Vihikel.com

Vihikel Digital Hub is an online marketing platform and marketplace that connects consumers with companies offering a diverse range of vehicle-related products and services. From tires and batteries to accessories and more, we cater to cars, motorcycles, bicycles, trucks, and other vehicles, making it easy to find trusted sellers and quality products all in one place.

Does Vihikel sell products directly

No, Vihikel does not sell products directly. Instead, we facilitate the sale of products and services on our platform on behalf of trusted companies. While customers place orders through our platform, the respective companies handle shipping, and payments are processed directly by the sellers. Vihikel acts as a digital hub to connect buyers with reliable vehicle-related businesses.

How can I create an account

To create an account, click on the "Sign Up" button on our homepage. Fill out the required information, including your email address and password, and follow the prompts to complete your registration.

What payment methods do you accept

We accept various payment methods, including credit/debit cards, PayPal and other secure online payment options. The available payment methods will be displayed at checkout.

How do I track my order

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also log in to your account and view your order status under "My Orders."

What is your return policy

Each item has its own return policy, which is determined by the merchant or service provider. Please refer to the product description for specific return guidelines. Generally, you must initiate the return process within a specified time frame after receiving your order.

How can I ensure the quality of the products listed on Vihikel.com

We recommend that consumers perform due diligence before purchasing by reviewing product descriptions, checking customer reviews, and verifying seller ratings on the platform.

What should I do if I receive the wrong product

If the product received is not as described, please contact the seller directly to initiate a return or exchange. Refunds will be processed after the returned product is received and verified.

How can I contact customer support

You can reach our customer support team by emailing support@vihikel.com or dropping a message through our chat box. We strive to respond to all inquiries from 9AM - 5PM UTC (GMT) +4 hours

Are there any shipping fees

Shipping fees vary depending on the merchant and the delivery method selected. You can view the shipping costs for each product during the checkout process.

What should I do if I receive a damaged or incorrect item

If you receive a damaged or incorrect item, please contact the merchant directly using the information provided in your order confirmation email. They will guide you through the resolution process.

Do you offer international shipping

Shipping availability and fees for international orders depend on the individual merchants. Please check the product description for shipping options to your location.

Can I change or cancel my order after it's been placed

Once an order is placed, changes or cancellations may not be possible due to processing. Please contact customer support as soon as possible, and we will do our best to assist you.

How can I leave a review for a product or service I purchased

You can leave a review for a product or service by navigating to the product page on Vihikel and submitting your feedback. Honest reviews help other consumers make informed decisions.

Does Vihikel offer support if there’s an issue with my purchase

While Vihikel acts as a marketing platform, we encourage buyers to communicate directly with sellers for order-related issues. However, we are here to assist with any platform-related queries.

How does Vihikel ensure the credibility of the sellers

We collaborate with reputable companies and encourage customers to leave reviews and feedback for each seller. Consumers are advised to review seller ratings and product reviews before making a purchase.

What if I want to become a seller

Yes, we welcome sellers! If you have a business that is eligible to operate in the marketplace, simply sign up through our Seller Registration page. Fill out the required information, and our team will review your application. Once approved, you can start listing your products and reaching a broader audience on Vihikel.com.

Feel free to explore our Support Center for more information or reach out to us with any additional questions!