At Vihikel.com, we strive to provide a transparent and smooth shopping experience. However, each item listed on our platform has its own return and refund policy, which is determined by the merchant, brand manufacturer, or service provider.
1. Item-Specific Return and Refund Policies
- The return and refund terms for each product may vary based on the merchant or manufacturer. These terms will be clearly outlined in the product description. Please ensure that you carefully read and understand the return and refund policy for the specific item before completing your purchase.
- Some items may not be eligible for returns or refunds due to their nature, such as perishable goods, personalized items, or final sale products.
2. How to Initiate a Return or Refund
- To request a return or refund, you must follow the instructions provided in the product’s specific policy.
- Typically, you will need to:
- Contact the merchant or manufacturer directly using the contact details provided.
- Provide relevant order details, such as your order number, date of purchase, and reason for return.
- Return the item in its original condition and packaging (if required) within the time frame stated in the product policy.
3. Refund Processing
- Refunds will be processed based on the return policy of the individual merchant or manufacturer.
- Depending on the payment method used and the merchant’s policy, refunds may take up to 14 business days to be processed.
- Any shipping or restocking fees may apply, as outlined in the specific return policy.
4. Exchanges
- Exchange policies vary by product and seller. Please review the product description to determine if exchanges are available.
5. Contact Information
If you have any questions about the return and refund process, or if you need assistance with a specific order, please contact the merchant or brand directly as indicated in the product description. For general inquiries, you can also reach us at support@vihikel.com.
By purchasing from Vihikel.com, you agree to the terms outlined in this Return and Refund Policy.
Thank you for shopping with Vihikel.com!