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Frequently Asked Questions
What or who is Vihikel.com
What or who is Vihikel.com
Vihikel Digital Hub is an online marketing platform and marketplace that connects consumers with companies offering a diverse range of vehicle-related products and services. From tires and batteries to accessories and more, we cater to cars, motorcycles, bicycles, trucks, and other vehicles, making it easy to find trusted sellers and quality products all in one place.
Does Vihikel sell products directly
Does Vihikel sell products directly
No, Vihikel does not sell products directly. Instead, we facilitate the sale of products and services on our platform on behalf of trusted companies. While customers place orders through our platform, the respective companies handle shipping, and payments are processed directly by the sellers. Vihikel acts as a digital hub to connect buyers with reliable vehicle-related businesses.
How can I create an account
How can I create an account
To create an account, click on the "Sign Up" button on our homepage. Fill out the required information, including your email address and password, and follow the prompts to complete your registration.
What payment methods do you accept
What payment methods do you accept
We accept various payment methods, including credit/debit cards, PayPal and other secure online payment options. The available payment methods will be displayed at checkout.
How do I track my order
How do I track my order
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can also log in to your account and view your order status under "My Orders."
What is your return policy
What is your return policy
Each item has its own return policy, which is determined by the merchant or service provider. Please refer to the product description for specific return guidelines. Generally, you must initiate the return process within a specified time frame after receiving your order.
How can I ensure the quality of the products listed on Vihikel.com
How can I ensure the quality of the products listed on Vihikel.com
We recommend that consumers perform due diligence before purchasing by reviewing product descriptions, checking customer reviews, and verifying seller ratings on the platform.
What should I do if I receive the wrong product
What should I do if I receive the wrong product
If the product received is not as described, please contact the seller directly to initiate a return or exchange. Refunds will be processed after the returned product is received and verified.
How can I contact customer support
How can I contact customer support
You can reach our customer support team by emailing support@vihikel.com or dropping a message through our chat box. We strive to respond to all inquiries from 9AM - 5PM UTC (GMT) +4 hours
Are there any shipping fees
Are there any shipping fees
Shipping fees vary depending on the merchant and the delivery method selected. You can view the shipping costs for each product during the checkout process.
What should I do if I receive a damaged or incorrect item
What should I do if I receive a damaged or incorrect item
If you receive a damaged or incorrect item, please contact the merchant directly using the information provided in your order confirmation email. They will guide you through the resolution process.
Do you offer international shipping
Do you offer international shipping
Shipping availability and fees for international orders depend on the individual merchants. Please check the product description for shipping options to your location.
Can I change or cancel my order after it's been placed
Can I change or cancel my order after it's been placed
Once an order is placed, changes or cancellations may not be possible due to processing. Please contact customer support as soon as possible, and we will do our best to assist you.
How can I leave a review for a product or service I purchased
How can I leave a review for a product or service I purchased
You can leave a review for a product or service by navigating to the product page on Vihikel and submitting your feedback. Honest reviews help other consumers make informed decisions.
Does Vihikel offer support if there’s an issue with my purchase
Does Vihikel offer support if there’s an issue with my purchase
While Vihikel acts as a marketing platform, we encourage buyers to communicate directly with sellers for order-related issues. However, we are here to assist with any platform-related queries.
How does Vihikel ensure the credibility of the sellers
How does Vihikel ensure the credibility of the sellers
We collaborate with reputable companies and encourage customers to leave reviews and feedback for each seller. Consumers are advised to review seller ratings and product reviews before making a purchase.
What if I want to become a seller
What if I want to become a seller
Yes, we welcome sellers! If you have a business that is eligible to operate in the marketplace, simply sign up through our Seller Registration page. Fill out the required information, and our team will review your application. Once approved, you can start listing your products and reaching a broader audience on Vihikel.com.